Privacy Policy / Terms and Conditions

1. Data Protection at a Glance

General Information
The following information will provide you with an easy-to-navigate overview of what will happen with your personal data when you visit our website. The term “personal data“ comprises all data that can be used to personally identify you. For detailed information on data protection, please consult our Data Protection Declaration included under this copy.

Data Collection on our Website

Who is responsible for data collection on this website?
Data on this Website is processed by the website provider. You can find the provider’s contact data in the “Site Notice / Imprint” of this website.

How do we process your data?
Your data, on the one hand, are collected as a result of your sharing your data with us. This may, for example, be data you enter into a contact form.
Other data will be collected automatically via our IT-systems as you visit our website. In particular, this concerns technical data (e.g. internet browser, operating system or time of access to the site). These data are collected automatically as soon as you access our website.

For which purpose do we use your data?
A part of your data is collected to ensure the error-free provision of the website. Other data may be used to analyze your user patterns.

What are your rights concerning your data?
You have the right to receive information, free of charge and at any time, about the source, recipient and purpose of your stored personal data. Furthermore, you have the right to request rectification, blockage or erasure of your data. Please do not hesitate to contact us at the address given in the “Site Notice / Imprint”, hereto or for further questions that may arise about data protection. Furthermore, you have the right to object to the responsible supervising authority.
Moreover, under certain circumstances, you have the right to request restriction of processing of your personal data. For details please consult the Data Protection Declaration under “Right to restriction of data processing”.

Tools for Analysis and Third-Party Service Provider Tools

When accessing our website, your browsing patterns may be analyzed statistically. These analyses are mainly performed using cookies and via so-called analytics programs. Generally, your browsing patterns are generally analyzed anonymously, i.e. the browsing pattern cannot be traced back to you.
You can object to such analyses or you can prevent their performance via non-use of certain tools. You can find detailed information about these tools and about your options to object in the Data Protection Declaration outlined below.

Detailed information about these tools can be found in the Cookie Policy.

2. General Instructions and Mandatory Information

Data Protection Declaration

The providers of these pages take the protection of your personal data very seriously. We handle your personal data confidentially and in compliance with the statutory data protection regulations and this Data Protection Declaration.
When you use this website, a variety of personal data will be collected. Personal data are data that can be used to identify you personally. This Data Protection Declaration explains which data we collect and how we use these data. It also explains how data are collected and for which purpose.
Please note that data transmission via the internet (e.g. in case of e-mail communication) may be prone to security gaps. Complete protection of the data against third-party access is not possible.

Information regarding the responsible authority

The authority responsible for the processing of data on this website is:

delfine therapieren menschen e. V.
Angermunder Straße 9
D-40489 Düsseldorf
Telephone: +49 (0)2 03 / 74 62 80
E-Mail: info@delfine-therapieren-menschen.de

Responsible authority is the natural person or legal entity that solely or in conjunction with others decides on the purposes and means of the processing of personal data (e.g. names, e-mail addresses, etc.).

Revocation of your consent to the processing of data

A wide range of data processing transactions are possible only with your express permission. You can also, at any time, revoke any consent you have given us prior. You can do so via an informal notification to us via e-mail. This shall be without prejudice to the lawfulness of any data collection that occurred prior to your revocation.

Right to object to the collection of data in a particular situation or to direct advertising (Art. 21 DSGVO)

In the event data is collected based on Art. 6 (1) point e or f GDPR, you, at any time, have the right to object to the processing of your personal data based on grounds arising from your particular situation; this also applies to profiling that is based on these provisions. For the respective legal basis for data processing, please consult this Data Protection Declaration. If you object, we will cease to process your personal data in question, unless we are in a position to present compelling grounds for the processing of your data that override your interests, rights and freedoms or if the purpose of the processing is the establishment, exercise or defense of legal entitlements (objection pursuant to Art. 21 (1) GDPR).
Where your personal data are processed for direct marketing purposes, you have the right to object at any time to processing of personal data relating to you for the purpose of such marketing; this also applies to profiling to the extent that it relates to such direct marketing. If you object, your personal data will no longer be processed for the purposes of direct marketing (objection pursuant to Art. 21 (2) GDPR).

Right to lodge a complaint with the responsible supervisory authority

In cases of GDPR infringements, affected data subjects have the right to object to a supervisory authority, particularly in the member state of their habitual place of residence, place of work or the place where the alleged infringement occurred. The right to object remains unaffected regardless of other administrative or judicial remedies.

Right to data portability

You have the right to request that we hand over any data we automatically process on the basis of your consent or in order to fulfil a contract be handed over to you or a third party in a commonly used, machine-readable format. Should you request direct transfer of the data to a third party, this will be done only if technically feasible.

SSL and/or TLS encryption

For security reasons and to protect the transmission of confidential content such as orders or inquiries sent by you to us as website operator, this website uses SSL or TLS encryption. You can identify an encrypted connection by observing the browser address line switch from “http://“ to “https://“ and by the lock icon appearing in the address line.
When SSL or TLS encryption is activated, data you transmit to us cannot be read by third parties.

Encrypted payment transactions on this website

If you are obliged to share your payment information (e.g. account number for direct debit) with us after entering into a fee-based contract with us, this information is required to process payments.
Payment transactions using common means of payment (Visa/MasterCard, debit to your bank account) are processed exclusively via encrypted SSL or TLS connections. You can recognize an encrypted connection by checking whether the address line of the browser switches from „http://“ to „https://“ and also by the appearance of the lock icon in the browser line.
If communication with us is encrypted, third parties will not be able to read the payment information you share with us.

Information, blocking, erasure and rectification

Within the scope of the applicable statutory provisions, you have the right to demand information about your archived personal data, their source and recipients as well as the purpose of the processing of your data at any time. You may also have a right to have your data rectified, blocked or erased. If you have questions about this subject matter or any other questions about personal data, please do not hesitate to contact us at any time at the address provided in the section „Site Notice.“

Right to restriction of processing

You have the right to request the restriction of processing your personal data. To do so, you may at any time contact us at the address given under “Site Notice”. The right to restriction of processing applies in the following cases:
• If you contest the accuracy of your personal data stored with us, we will generally need time to verify this claim. For the duration of this verification process, you have the right to request we restrict processing of your personal data
• If your personal data were/are processed in an unlawful manner, you have the right to request the restriction of data processing in lieu of data erasure.
• In case we no longer need your personal data, but you need them to establish, exercise or defend legal claims, you have the right to request the restriction of data processing in lieu of data erasure.
• If you have objected pursuant to Art. 21 (1) GDPR, your rights will be weighed against our rights. Inasmuch it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your data.
In case you have restricted the processing of your personal data, these data – with the exception of their archiving – may be processed solely with your consent or to establish, exercise or defend legal claims or to protect the rights of other natural persons or legal entities or for important public interest reasons cited by the European Union or a member state of the EU.

Objection against unsolicited e-mails

We herewith object to the use of contact information published in conjunction with the mandatory information to be provided in the section „Site Notice“ for sending us promotional and information material that we have not expressly requested. The operators of this website and its pages expressly reserve the right to take legal action in the event of the unsolicited sending of promotional information, for instance via SPAM messages.

3. Data collection on our website

Cookies

In some instances, the website and its pages use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. The purpose of cookies is to make our website more user friendly, more effective and secure. Cookies are small text files that are placed on your computer and stored by your browser.
Most of the cookies we use are so-called „session cookies.“ They are automatically deleted after you leave our site. Other cookies will remain archived on your device until you delete them. These cookies enable us to recognize your browser the next time you visit our website.
You can adjust the settings of your browser to make sure that you are notified every time cookies are placed and to enable you to accept cookies only in specific cases or to exclude the acceptance of cookies for specific situations or in general and to activate the automatic deletion of cookies when you close your browser. If you deactivate cookies, the functions of this website may be limited.
Cookies required for the performance of the electronic communication process or to provide certain functions you wish to use (e.g. the shopping cart function), are stored on the basis of Art. 6 (1) point f GDPR. The website operator has a legitimate interest in storing cookies to ensure the technically error free and optimized provision of the operator’s services. Should other cookies (e.g. cookies for the analysis of your browsing patterns) be stored, they are addressed separately in this Data Protection Declaration.

Server Log Files

The provider of this website and its pages automatically collects and stores information in so-called server log files, which your browser communicates to us automatically. The information comprises:
• Browser type and version
• Operating system used
• Referrer URL
• Hostname of the accessing computer
• Time of server inquiry
• IP Address
These data will not be merged with other data sources.
These data are recorded on the basis of Art. 6 (1) point f GDPR. The operator of the website has a legitimate interest in the technically error-free depiction and the optimization of the operator’s website. In order to achieve this, server log files must be recorded.

Contact form

If you submit inquiries to us via our contact form, your information provided in the contact form as well as any contact information provided therein will be stored by us in order to handle your inquiry and in the event that we have further questions. We will not share this information without your consent.
Hence, the processing of the data entered into the contact form occurs exclusively based on your consent (Art. 6 (1) pt. a GDPR). You have the right to revoke any consent you have given us at any time. To do so, all you are required to do is send us an informal notification via e-mail. This shall be without prejudice to the lawfulness of any data collection that occurred prior to your revocation.
The information you have entered into the contact form shall remain with us until you ask us to erase the data, revoke your consent to the archiving of data or if the purpose for which the information is being archived no longer exists (e.g. after we have concluded our response to your inquiry). This shall be without prejudice to any mandatory legal provisions – in particular retention periods.

Inquiry by e-mail, telephone or fax

If you contact us by e-mail, telephone or fax, your inquiry, including all resulting personal data (name, request) will be stored and processed by us for the purpose of processing your inquiry. We do not pass these data on without your consent.
The processing of these data is based on Art. 6 (1) pt. b GDPR, if your request is related to the execution of a contract or if it is necessary to carry out pre-contractual measures. In all other cases, the processing is based on your consent (Article 6 (1) pt. a GDPR) and/or on our legitimate interests (Article 6 (1) pt. f GDPR), since we have a legitimate interest in the efficient processing of requests addressed to us.
The data sent by you to us via contact requests remain with us until you request erasure, revoke your consent to the storage or the purpose for the data storage lapses (e.g. after completion of your request). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.

Processing of data (customer and contract data)

We collect, process and use personal data solely to the extent necessary for the establishment, content organization or change of the legal relationship (inventory data). These actions are taken on the basis of Art. 6 (1) pt. b GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual actions. We collect, process and use personal data concerning the use of our website (usage data) only to the extent that this is necessary to make it possible for users to utilize the services and to bill for them.
The collected customer data shall be erased upon completion of the order or the termination of the business relationship. This shall be without prejudice to any statutory retention mandates.

4. Tools for analysis and advertising

Google Analytics

This website uses features of the web analysis service Google Analytics. The provider of this service is Google Ireland Limited („Google“), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Analytics uses so-called cookies. Cookies are text files that are stored on your computer and enable an analysis of your website usage. The information generated by cookies on your use of this website is usually transferred to a Google server in the United States, where it is stored.

IP anonymization
On this website, we have activated the IP anonymization function. As a result, your IP address will be abbreviated by Google within the member states of the European Union or in other states that have ratified the Agreement on the European Economic Area prior to its transmission to the United States. By way of exception only will the full IP address be transmitted to one of Google’s servers in the United States and abbreviated there. On behalf of the operator of this website, Google shall use this information to analyze your use of this website to generate reports on website activities and to render other services related to the use of the website and the Internet to the operator of this website. The IP address transmitted from your browser in conjunction with Google Analytics shall not be merged with other data in Google’s possession.

Browser plug-in
You can prevent the storage of cookies by making appropriate changes to the settings of your browser software. We have to point out, however, that consequently you may not be able to use all of the functions of this website to their fullest extent. Moreover, you have the option to prevent collection of the data generated by the cookie and relating to your use of the website (including your IP address) by Google as well as the processing of this data by Google via download and installation of the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

For more information about the handling of user data by Google Analytics, please consult Google’s Data Privacy Declaration at: https://support.google.com/analytics/answer/6004245?hl=en

Contract data processing
We have executed a contract data processing agreement with Google and are implementing the stringent provisions of the German data protection authorities to the fullest when using Google Analytics.

Demographic parameters provided by Google Analytics
This website uses the Google Analytics feature „demographic parameters“, enabling the generation of reports providing information on the age, gender and interests of website visitors. The sources of this information are interest-related advertising by Google as well as visitor data obtained from third party providers. These data cannot be allocated to a specific individual. You can deactivate this function at any time by making appropriate settings changes for advertising in your Google account or you can generally prohibit the collection of your data by Google Analytics as explained in section „Objection to the collection of data.“

Storage period
Data on the user or event level stored by Google and linked to cookies, user IDs or advertising IDs (e.g. DoubleClick cookies, Android advertising ID) will be anonymized or deleted after 14 months. For details, please click the following link: https://support.google.com/analytics/answer/7667196?hl=en

5. Newsletter

Newsletter data

If you would like to subscribe to the newsletter offered on this website, we will need an e-mail address of yours as well as information that allows us to verify that you are the owner of the e-mail address provided and that you consent to the receipt of the newsletter. No further data shall be collected or they shall be collected on a voluntary basis only. We shall use such data solely to send the requested information and shall not share such data with any third parties.
The processing of the information entered into the newsletter subscription form shall occur exclusively on the basis of your consent (Art. 6 (1) pt. a GDPR). You may revoke at any time the consent you have given to storing your data, the e-mail address and the use of this information in sending the newsletter, for instance by clicking on the „Unsubscribe“ link in the newsletter. This shall be without prejudice to the lawfulness of any data processing transactions that have taken place to that point.
The data you store with us for the purpose of the newsletter subscription shall be stored by us until you unsubscribe from the newsletter. Once you cancel your subscription to the newsletter, the data shall be deleted. This shall not affect data we have been storing for other purposes.

CleverReach

This website uses CleverReach to send newsletters. The provider is the CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede, Germany. CleverReach is a service that can be used to organize and analyze the distribution of newsletters. The data you have entered for the purpose of subscribing to and receiving our newsletter (e.g. e-mail address) are stored on servers of CleverReach in Germany or in Ireland.
Newsletters we send out via CleverReach allow us to analyze the user patterns of our newsletter recipients, e.g. the number of recipients having opened the newsletter message and how many times certain links in the newsletter were clicked. With the assistance the so-called Conversion Tracking, we can also determine whether an action that was predefined in the newsletter (e.g. purchase of a product on our website) actually occurred after the link was clicked. For more information on the data analysis services available through CleverReach newsletters, please go to: https://www.cleverreach.com/en/features/reporting-tracking/.
The data is processed based on your consent (Art. (1) pt. a GDPR). You may revoke this consent at any time by unsubscribing from the newsletter. This shall be without prejudice to the lawfulness of any prior data processing transactions.
If you do not wish to allow analysis via CleverReach, you will have to unsubscribe from the newsletter. We provide a corresponding link for you in every newsletter message. Moreover, you can also unsubscribe from the newsletter right on the website.
The data you store with us for the purpose of the newsletter subscription shall be stored by us until you unsubscribe from the newsletter. Once you cancel your subscription to the newsletter, the data shall be deleted from our servers as well as from those of CleverReach. This shall not affect data we have been storing for other purposes.
For more details, please consult the Data Protection Provisions of CleverReach at: https://www.cleverreach.com/en/privacy-policy/.

Execution of a contract for service provision
We have entered into a contract for service provision with CleverReach and, upon use of CleverReach, implement the strict provisions of the German data protection authorities to the fullest.

6. PluPlug-ins and Tools

YouTube with expanded data protection

Our website uses plug-ins of the YouTube platform, which is being operated by Google Ireland Limited („Google“), Gordon House, Barrow Street, Dublin 4, Ireland.
We use YouTube in the expanded data protection mode. According to YouTube, this mode ensures that YouTube does not store any information about visitors to this website before they watch the video. However, the expanded data protection mode does not necessarily exclude the transmission of data to YouTube partners. For instance, regardless of whether you are watching a video, YouTube will always establish a connection with the Google DoubleClick network.
As soon as you start to play a YouTube video on our website, a connection to YouTube’s servers will be established. As a result, the YouTube server will be notified which of our pages you have visited. If you are logged into your YouTube account, you enable YouTube to directly allocate your browsing patterns to your personal profile. You have the option to prevent this by logging out of your YouTube account.
Furthermore, after you have started to play a video, YouTube will be able to place various cookies on your device. With the assistance of these cookies, YouTube will be able to obtain information about visitors to our website. Among other things, this information will be used to generate video statistics with the aim of improving usability and to prevent attempts to commit fraud. These cookies will stay on your device until you delete them.
Under certain circumstances, additional data processing transactions may be triggered after you have started to play a YouTube video. These are beyond our control.
Use of YouTube is based on our interest in presenting our online content in an appealing manner. Pursuant to Art. 6 (1) pt. f GDPR, this is a legitimate interest.
For more information on how YouTube handles user data, please consult their Data Privacy Policy at: https://policies.google.com/privacy?hl=en.

Google Web Fonts

This website uses so-called Web Fonts provided by Google to ensure the uniform use of fonts on this site. These Google fonts are locally installed. A connection to Google’s servers will not be established in conjunction with this application.

7. Payment service providers and resellers

PayPal

Among other options, we offer payment via PayPal on our website. The provider of this payment processing service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereafter referred to as „PayPal“).
If you choose payment via PayPal, we will share the payment information you enter with PayPal.
The legal basis for the sharing of your data with PayPal is Art. 6 (1) pt. a GDPR (consent) as well as Art. 6 (1) pt. b GDPR (processing for the fulfilment of a contract). You have the option to revoke your consent to the processing of your data at any time. Such revocation shall not impact the effectiveness of data processing transactions that occurred in the past.

Our Social Media Presence

Processing of data via social media

We maintain publicly accessible social media profiles. The individual social media platforms we use are listed below.
Social media platforms such as Facebook are generally able to analyze your user patterns extensively when you visit their website or any website with integrated social media content (such as “like” buttons or banner advertisements). Visiting our social media presences triggers a variety of processing operations relevant to data protection. Specifically:
If you are logged in to your social media account and visit our social media presence, the provider of the social media platform can allocate this visit to your user account. However, your personal data may be recorded also if you are not logged in or you do not own an account with the respective social media platform. In this case, data processing may occur via cookies stored on your device, for instance, or by collecting your IP address.
Using data collection this way, social media providers can generate user profiles that store your preferences and interests so that interest-based advertisements can be presented to you on and beyond the respective social media platform. Should you have an account with the respective social media platform, interest-based advertisements can be displayed on all devices you have logged into in the past or are presently logged into.
Moreover, please note that we are not able to trace every processing operation on social media platforms. Depending on the provider, additional processing operations may be carried out by the operators of such social media profiles. For details, please refer to the terms of use and data protection regulations of the respective social media platforms.

Legal basis

Our social media representations are intended to grant us a comprehensive social media presence. Pursuant to Art. 6 (1) pt. f GDPR, this is a legitimate interest. The analytical processes initiated by social media may be based on different legal grounds and must be indicated as such (e.g. consent pursuant to Art. 6 (1) pt. a GDPR) by social media platform operators.

Controller and assertion of rights

When you visit one of our social media presences such as Facebook, we, in conjunction with the operator of the respective social media platform, are responsible as controllers for the data processing operations triggered by this visit. In general, you can assert your rights (information, rectification, erasure, restriction of processing, data portability and objection) against us as well as against the operator of the respective social media platform (e.g. against Facebook).
Please note that, despite our joint responsibility with the operators of social media platforms, we cannot fully influence data processing operations on social media platforms. Our options are limited mainly by the corporate policy of the respective supplier.

Storage period

Data we collect directly on the social media presence are erased from our systems as soon as the purpose for their storage lapses, you request erasure or you revoke your consent for storage. Stored cookies remain on your device until you erase them. Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.
We cannot influence the storage period of data stored by the providers of social media platforms for their own purposes. For details, please refer directly to the social media platform operators (e.g. in their privacy statement, see below).

Social networks in detail

Facebook

We own a Facebook profile. Provider is Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. Facebook is certified in accordance with the EU-US Privacy Shield.
You can adjust your settings for advertisements in your user account. To do so, please click the following link and log in:
https://www.facebook.com/settings?tab=ads
Details can be found in the Facebook privacy statement:
https://www.facebook.com/about/privacy/

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